34sPause a runaway support agent
Pause first. Find the change. Test the fix.
Six short stories about the work around your agents: updates, recovery, handovers and the next busy day.
34sPause first. Find the change. Test the fix.
32sTry the new version on a copy before the live agent.
27sA second instance for a busy launch day.
28sWhat changed? What is busy? What needs attention?
33sA week of activity, incidents and spending in one story.
30sTransfer the context. Review the access.