UPDATES & STAGING / 32 SECONDS
Test an agent upgrade before rollout
Try the new version on a copy before the live agent.
IN THIS STORY
Try the new version on a copy before the live agent.
A new Hermes version is available. Instead of changing the live support agent immediately, the story starts with a copy and fifty customer questions. The comparison informs a later rollout, followed by a morning notification. The result counts belong to the example in the film, not a published product benchmark.
For your own setup
Use a staging environment, representative questions and a recovery plan for your own upgrade. Exact automation and scheduling depend on the agent runtime, OPAYA version and plan.
Manage Hermes and OpenClaw on a VPS