FLEET OPERATIONS / 27 SECONDS

Handle a support traffic spike

Name: Handle a support traffic spike
Uploaded: 2026-10-22T00:00:00+02:00
Duration: PT27.3S
Description: An OPAYA launch-day scenario: extra messages slow a support agent, a second instance takes part of the workload and is stopped when demand settles.

A second instance for a busy launch day.

Scenario film / 27 seconds. Illustrative workflow; availability depends on your version and plan. Story details

IN THIS STORY

A second instance for a busy launch day.

Launch day brings ten times the usual message volume. This story follows a second agent instance taking part of the workload, then shutting down when traffic settles. The response times shown on screen illustrate the scenario; they are not guaranteed production results.

For your own setup

Cloning alone is not load balancing. A real deployment also needs suitable routing, shared-state handling, capacity and a clear owner for each background job.

Explore OPAYA for agent managers

Get OPAYA More films