CONTROL & RECOVERY / 34 SECONDS

Pause a runaway support agent

Name: Pause a runaway support agent
Uploaded: 2026-10-22T00:00:00+02:00
Duration: PT34.19S
Description: A support agent starts answering too often. In this OPAYA scenario, the operator pauses it from a phone, traces a prompt change and tests the restored instructions.

Pause first. Find the change. Test the fix.

Scenario film / 34 seconds. Illustrative workflow; availability depends on your version and plan. Story details

IN THIS STORY

Pause first. Find the change. Test the fix.

The support queue suddenly gets forty replies a minute. The operator pauses the agent from a phone, then traces the change to a single line in its instructions. The story follows a rollback to the previous prompt, a test in a separate channel and a note of what was changed.

For your own setup

A useful scenario for thinking about approvals, prompt changes and recovery. The message counts and response times shown in the film are illustrative, not a benchmark.

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